Accessibility Statement

Introduction

At Amberley Castle we treat all of our guests as individuals; we have a range of facilities catering for people of all abilities. We take equality legislation seriously and endeavor to provide all of our guests with the best possible experience.  

 

Enquiries & Reservations

Amberley Castle has 1 room on ground level access, classified as our less able bodied room.

For carers and guests with a disability, this room will always be offered at our lowest available public rate at the time of booking.

We always encourage telephone enquiries in order to discuss your requirements pre-arrival. Please contact us on the number below where one of our team will be happy to assist you in ensuring your stay will be both an enjoyable and memorable one.

Tel: 01798 831 992

 

Before you arrive

For directions on how to reach us, please click here or call us

 

Car parking and arrival

The hotels drop off point is through the portcullis and around the turning circle. Whilst our turning circle’s surface is gravel there is a paved pathway leading into the hotel and reception.

Our staff are trained in disability awareness and are available to assist you with any reasonable request.
Should you require and assistance with luggage, please contact reception prior to your arrival where a member of staff will be happy to help.  

 

Reception

Reception is accessed via a corridor following from our paved pathway. The corridors and pathway are all 900mm wide. There are two small steps leading into reception and a portable ramp for wheel chair users is available for ease of access.The flooring in reception is made stone slabs and is level throughout. The area is well lit with a mixture of lamps and wall lights and natural light.

 

Public areas

Lounges

The lounges in the hotel are located on the ground floor where the surfaces are a mix of level wooden flooring, polished stone floors and short pile rugs. Our corridors are wide enough to accommodate a wheelchair with the narrowest doorway being 820mm. Assistance dogs are more than welcome within the lounges.

The lounges feature a mixture of seating arrangements with low level coffee tables (500mm) and seating ranging from soft deep cushioned to straight back chairs and sofas. There is also a high level table with window seating in our Library which can be reserved as a private dining area. Please request this option when contacting our reservations team.These areas are well lit with a mixture of lamps, wall lights and natural light.

Public Toilets

The hotel has ladies toilet situated on the first floor landing and gentleman’s toilets are located on the ground floor. Access for wheelchairs is restricted in the gentleman’s toilets, however our accessible room’s facilities can also be used. Where possible, we reserve this room, to accommodate customers requiring wheel chair access or those with reduced mobility.

Gardens

Our gardens can be accessed via pathways around the hotel. These mainly comprise of stone/paved paths although there are also a series of gravel pathways. There are also tarmac paths which lead to the rear of the hotels gardens from the main car park. The main lawn has a slight gradient down away from the hotel, although this remains accessible.

 

Restaurant

Our restaurant is located on the 1st floor and the surface is short pile carpet. We can provide dinner service as private dining in our Library or Great room, for those with reduced mobility or wheel chair users.

Full waiter service is provided at breakfast, lunch and dinner. Please let us know in advance if you have any special dietary needs.

The menu is printed and can be verbally presented or provided in large print if required.

 

Bedroom

Winchelsea is situated on the ground floor. The room is well lit with ceiling spot lights, table lamps and natural light from the windows. The doorway is 670mm wide. The floor is short pile carpet and tiled in the bathroom.

The bathroom comprises of an open level access shower with a portable seat and grab rail, a toilet (400mm high) ,washbasin (840mm high) and bath (570mm high).

 

Evacuation

In order to safely evacuate, we will need to conduct a personal emergency evacuation plan on arrival to understand your specific requirements. Should evacuation be necessary, our alarm will sound continuously.

 

We have tried to be as accurate as possible and have included as much details as we can in our Accessibility Statement, however we do welcome your feedback in order to evolve the information and services we provide.

If you require further assistance, please contact the hotel:

Matthew Drinkwater, General Manager
Amberley Castle
Arundel
West Sussex
BN18 9LT
Tel: 01798 831 992

  • Book online or call 01798 831992



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